Tell us what you need. We handle the rest.
Questions about a product, availability, ordering or a specific part? Send us the details and we come back with clear information, lead times and a quotation.
Quotations, product questions, orders
Calls and quotation requests
[City, Country]
What to include in your inquiry
To help us process your request as quickly as possible, please include as much of the following as you can. If you do not have all the details, send what you have and we assist with identification.
- Product name or part number
- Manufacturer reference, if available
- Equipment or machine model
- Required quantity
- Technical specifications or drawings
- Photo of the nameplate or the existing part
Please quote your order number and describe the issue briefly. We review the case and inform you about the next steps. See the warranty questions below.
Send your inquiry
We reply with availability, lead time and a quotation. Fields marked * are required.
We aim to respond within one business day.
Answers to the most common questions
Ordering, products, delivery, warranty and payment. If you do not find what you are looking for, contact us and we will be happy to help.
Ordering
How can I place an order?
Send your inquiry through the form above or by email. Once we have identified the correct product and confirmed availability, we send you a quotation. Your order is confirmed with a 50% advance payment; the remaining 50% is payable when the goods arrive. See the full Ordering & Payment Process.
What information do you need for a quotation?
Ideally the part number or manufacturer reference, the equipment or machine model, the required quantity and any technical specifications. A photo of the nameplate or the existing component is very helpful. If you are missing some of this, send what you have.
What if I am not sure which part I need?
No problem. In many cases the part number, equipment model, nameplate or a few technical details are enough for us to identify the correct component. If you are uncertain, contact us before placing your order and we will help determine the appropriate product.
Can I change or cancel my order?
Changes or cancellations may be possible depending on the status of the order and whether procurement has already started. Since the advance payment is used to secure the components, please contact us as soon as possible and we will review the options with you.
Products
What if I cannot find the product I need on the website?
Not every product we can supply is listed online. If you are looking for a specialized, less common or difficult-to-source component, send us any information you have and we check the available sourcing options.
Which types of products do you supply?
Our main categories are hydraulic hoses and fittings, filters and filtration, and generator and engine parts, complemented by custom parts sourcing.
- Hydraulic hose assemblies, JIC, BSP and ORFS fittings, quick couplers
- Fuel, oil, hydraulic, air and separator filters
- AVR modules, starter motors, alternator parts, sensors, control boards, injectors, maintenance kits
Do you supply parts for specific brands or equipment?
We work with a broad range of industrial equipment, including diesel generators, compressors, heavy equipment, commercial vehicles and industrial HVAC units. Send us the manufacturer and model and we confirm what we can supply.
Do you comply with EU requirements?
Yes. We work with established suppliers and place a strong focus on quality, dependable sourcing and compliance with applicable European Union requirements.
Delivery
How long does delivery take?
Delivery times depend on the product, current availability, the order quantity and whether the item is held in stock or requires special sourcing. Once your order has been processed, we provide the expected lead time.
Do you deliver internationally?
Please contact us with your delivery location and we confirm the available shipping options, costs and estimated transit time for your order.
Will I be informed about the status of my order?
Yes. We keep you informed at every stage of the process, from order confirmation through procurement to arrival and dispatch, and we let you know if anything changes.
Warranty & claims
What warranty do you provide?
We provide a 6-month warranty on the products we supply, subject to the applicable warranty terms and conditions.
What should I do if I experience an issue with a product?
Contact us with your order details and a brief description of the problem. We review the case and inform you about the next steps.
Can I return a product?
Returns are handled case by case, depending on the product and the circumstances. Please contact us before sending anything back so we can confirm the process with you.
Payment
What are your payment terms?
A 50% advance payment is required when the order is confirmed. This lets us secure the components and start procurement without delay. The remaining 50% is payable when the goods arrive, before final handover or dispatch.
Which payment methods do you accept?
Payment details and the available methods are stated on the quotation and the invoice. If you have specific requirements, let us know when placing your order.
Will I receive an invoice?
Yes. You receive a proper invoice for both the advance payment and the final payment, with all order details included.
Business customers
Do you supply businesses?
Yes. Our range is primarily designed to support businesses involved in the operation, servicing, repair and maintenance of industrial machinery and equipment.
Can you handle larger quantities or recurring demand?
Yes. If you require larger quantities, recurring supply or a broader range of components, contact us and we discuss the options and prepare a tailored quotation.
We are happy to help
Write to us with your question or the details of the part you are looking for, and we come back to you as soon as possible.
info@nekasolution.com