Clear steps. No surprises.
Our ordering process is designed to be straightforward and transparent. From the first inquiry to final delivery, we keep you informed at every stage so you always know what happens next.
When the order is confirmed. Secures the components and starts procurement.
When the goods arrive, before final handover or dispatch.
From inquiry to delivery in five steps
We follow a clear process with every order, so the correct product is delivered and you know exactly where things stand.
Product inquiry
Contact us with the details of the product or component you require. To help us identify the correct item as quickly as possible, please include as much of the following as you can:
- Product name or part number
- Manufacturer reference, if available
- Equipment or machine model
- Required quantity
- Technical specifications
- Photo of the nameplate or existing part
Product identification & quotation
Once we receive your inquiry, our team reviews the request, confirms the correct product and checks availability and lead time. You then receive a quotation with all the important details of your order:
- Product details and quantities
- Pricing
- Expected lead time
- Payment terms
- Any additional technical information
Order confirmation & advance payment
To confirm your order, a 50% advance payment is required. This allows us to secure the requested components and start the procurement process without delay. Once the advance payment is received, your order is officially confirmed and processing begins.
on confirmation
Procurement & order processing
After confirmation, we begin sourcing and preparing your order. Depending on the product and its availability, this may involve items from stock, sourcing from our supplier network or special procurement for less common components.
We keep you informed throughout the process and let you know if anything changes regarding availability or delivery time.
Arrival, final payment & delivery
When the goods arrive, we notify you and the remaining 50% of the total amount becomes payable. Once the final payment is received, the products are prepared for delivery or collection according to the agreed terms.
on arrival
Fair, secure and transparent for both sides
The 50/50 payment structure is designed to keep procurement fast and reliable while giving you a clear, predictable overview of every cost.
The advance payment lets us reserve and procure the exact components you need, without waiting.
Procurement starts immediately after confirmation, so lead times stay as short as possible.
Pricing, lead time and payment terms are stated on the quotation before you commit to anything.
Updates at every stage, and immediate notice if availability or delivery time changes.
Before you place your order
What your quotation includes
Every quotation is prepared so you can make a decision with all the relevant information in one place.
- Identified product and part references
- Quantities and unit pricing
- Expected lead time and availability
- Payment terms (50% advance, 50% on arrival)
- Additional technical information where relevant
Questions during the process?
Our team is available to assist you at any stage. Whether you need help identifying a part, have a question about lead times, or want to check the status of an existing order, contact us and we respond as quickly as possible.
- info@nekasolution.com
- Response within one business day
- Warranty claims: quote your order number
Send us your inquiry today
Share the part number, manufacturer and equipment model, or any technical details you have. We identify the product and come back with a quotation.
Or email us directly: info@nekasolution.com